Frequently Asked Questions
General
What services do you provide?
Restored Wellness & Recovery provides telehealth addiction medicine and behavioral health services for adults throughout North Carolina. Services include comprehensive evaluations, medication management when appropriate, and individualized treatment planning.
Do you offer telehealth visits?
Yes. All appointments are conducted through a secure, HIPAA-compliant telehealth platform, allowing you to receive care from the comfort of your home anywhere in North Carolina.
Who do you treat?
We provide care for adults (18 years and older) seeking treatment for opioid use disorder, behavioral health concerns, or both.
Are you accepting new patients?
Yes. We are currently accepting a limited number of new patients while thoughtfully growing our practice.
Appointments
How do I schedule an appointment?
You can request an appointment through our website or contact us by email at info@restoredrecoverync.com. We'll guide you through the next steps and answer any questions you may have.
What happens during my first appointment?
Your initial evaluation includes a comprehensive review of your medical history, behavioral health history, current medications, treatment goals, and any previous care you've received. Together, we'll develop a personalized treatment plan.
How long are appointments?
Initial evaluations are typically longer than follow-up visits to allow time for a thorough assessment and treatment planning.
Treatment
Do you prescribe medication?
Medication may be recommended when clinically appropriate as part of a comprehensive, individualized treatment plan. Treatment decisions are based on your medical history, current needs, and evidence-based clinical guidelines.
What medications do you prescribe?
Medication recommendations are individualized and based on your medical history, current symptoms, treatment goals, and evidence-based clinical guidelines.
For individuals receiving treatment for opioid use disorder, we primarily prescribe buprenorphine/naloxone (Suboxone® or equivalent) when clinically appropriate. Buprenorphine monoproduct (Subutex® or equivalent) is reserved for specific medical indications or circumstances and is not our general practice.
In keeping with our commitment to safe, evidence-based care, benzodiazepines and chronic stimulant medications are generally not initiated as part of treatment. If you are currently prescribed these medications, we will review your history together, discuss your individual needs, and determine the most appropriate treatment plan. Our goal is to provide thoughtful, individualized care while prioritizing patient safety and long-term wellness.
Will you continue medications prescribed by another provider?
If you are transferring care from another provider, we will complete a comprehensive evaluation before making any treatment recommendations. Continuing existing medications depends on your individual clinical circumstances, available medical records, and whether the treatment aligns with current evidence-based practice and our practice philosophy.
Do I have to participate in therapy?
Therapy and recovery supports are strongly encouraged because they play an important role in long-term recovery. Recommendations will be individualized based on your needs.
Will I need urine drug screens or laboratory testing?
At intake, and when clinically appropriate, urine drug screening and/or laboratory testing may be required as part of safe, evidence-based care.
Membership & Payment
Do you accept insurance?
At this time, Restored Wellness & Recovery operates as a self-pay practice. Insurance participation may be added in the future.
What are your fees?
Initial Comprehensive Evaluation — $225
Monthly Membership — $200
Additional Visits — $75
*Labs, therapy and other fees are charged directly by those services directly and are not a part of the membership fees.
What is included in the monthly membership?
The monthly membership includes ongoing medication management, follow-up visits as clinically appropriate, secure communication through the patient portal, and continued coordination of your treatment plan.
How do I pay for my appointments?
Restored Wellness & Recovery is currently a self-pay practice. Payment is due at the time of service unless other arrangements have been made in advance.
We securely accept major credit and debit cards through our HIPAA-compliant patient portal. Payments are processed securely using Stripe, a trusted payment processor that utilizes industry-standard encryption to protect your financial information.
If additional payment methods become available, they will be communicated to patients through our patient portal and website.
Can I use my HSA or FSA card?
Many Health Savings Account (HSA) and Flexible Spending Account (FSA) debit cards function like standard debit cards and may be accepted for eligible medical expenses. Eligibility is determined by your individual HSA/FSA plan, so we recommend checking with your plan administrator if you have questions.
Will I receive a receipt?
Yes. An electronic receipt will be provided after your payment has been successfully processed.
Are there any hidden fees?
No. We believe in transparent pricing. Our current fees are clearly posted on our website and discussed before services are provided. If additional visits or services are recommended beyond your monthly membership, any associated charges will be reviewed with you in advance.
Privacy
Is my information secure?
Yes. We use HIPAA-compliant technology to protect your privacy and confidentiality.
Can I send medical information through the contact form?
No. The website contact form is intended for general questions and appointment requests only. Please do not include confidential medical information.
Emergencies
What if I have an emergency?
Restored Wellness & Recovery does not provide emergency services. If you are experiencing a medical or psychiatric emergency, call 911, go to your nearest emergency department, or call or text 988.